Privacy policy

Last updated: May 2026

To be read in conjunction with Terms and Condition

Welcome to Zinavraa™.

Zinavraa™ is a trademarked brand operated by MaatiModa Couture LLP ("we", "our", "us"). This Privacy Policy describes how we collect, use, store, and protect your personal information when you access our website, place orders, or otherwise interact with the brand.

By using the website or services, you agree to the practices described here.

We do not sell your personal information to third parties.

1. Information We Collect

We collect information when you browse the website, place an order, create an account, subscribe to communications, contact support, submit reviews or feedback, or interact with our advertising or social media channels.

Personal Information

Name, phone number, email address, billing and shipping address, payment-related information, account login details, order history, and communication preferences.

Technical & Usage Information

IP address, browser type, device information, cookies and tracking data, browsing behaviour, website interaction data, approximate location, and referral sources.

User-Generated Content

Reviews, ratings, photographs, feedback, comments, and tagged social media content submitted to us.

2. How We Use Your Information

We use your information to:

— Process and fulfil orders — Handle payment processing and transaction verification — Coordinate shipping and delivery — Provide customer support and send order and shipment updates — Communicate via WhatsApp, SMS, email, or phone regarding your orders or services — Improve website functionality and user experience — Run analytics, advertising, and marketing activities — Prevent fraud and monitor security — Maintain operational and legal records — Send promotional communications, newsletters, and campaign updates

3. Marketing Communication

By placing an order or interacting with Zinavraa™, you may receive transactional communications related to your order, and promotional communications including newsletters, launches, and offers.

Promotional communications may be sent via email, SMS, WhatsApp, social media, and digital advertising channels.

You may opt out of promotional communications at any time by following the unsubscribe instructions in any communication or by writing to us directly.

4. Payment Information

Payments are processed through authorised third-party gateways including Razorpay, PayU, or equivalent partners. Zinavraa™ does not store complete card, UPI, or banking credentials on its servers. Payment information is handled by third-party providers subject to their own security practices and privacy policies.

5. Cookies & Tracking

The website uses cookies, pixels, analytics tools, and similar technologies to improve functionality, remember preferences, understand behaviour, measure marketing performance, and personalise your experience. These may be provided through Shopify and third-party analytics, advertising, and optimisation partners.

You may control or disable cookies through your browser settings. Certain website features may not function correctly if cookies are disabled.

6. Third-Party Services

The website uses third-party platforms including Shopify, payment gateways, logistics providers, analytics tools, advertising platforms, and communication services. These providers may process certain customer information as necessary to deliver their services. Your interactions with third-party services are additionally governed by their respective privacy policies.

7. User-Generated Content

If you submit reviews, ratings, feedback, testimonials, photographs, videos, social media tags, or comments to Zinavraa™, you grant us the right to use, reproduce, publish, adapt, and promote such content for operational, marketing, and brand purposes. We reserve the right to moderate or remove submitted content at our discretion.

8. Data Sharing

We share customer information with trusted third parties only where necessary for payment processing, shipping and logistics, order fulfilment, website operations, analytics, advertising, communication services, fraud prevention, and legal compliance.

We do not sell personal information.

Information may also be disclosed if required by law, in response to lawful governmental requests, to protect our legal rights, to prevent fraud or security threats, or in connection with business restructuring, merger, or operational transfer.

9. Data Security

We implement reasonable administrative, technical, and operational safeguards to protect your information from unauthorised access, misuse, or disclosure. The website uses SSL encryption and secure infrastructure through Shopify and our payment partners.

No method of electronic transmission or storage can be guaranteed completely secure. Users acknowledge the inherent risks associated with internet-based services.

10. Data Retention

We retain customer information for as long as necessary for order fulfilment, customer support, legal compliance, tax and accounting obligations, fraud prevention, and dispute resolution — or as required under applicable law.

11. International Data Processing

Certain third-party service providers, including Shopify's infrastructure, may process or store information on servers outside India. By using the website, you acknowledge that your information may be transferred to, stored in, or processed in other jurisdictions, subject to applicable safeguards and third-party practices.

12. Your Rights & Choices

Subject to applicable law, you may request access to your personal information, correction of inaccurate information, withdrawal from promotional communications, or deletion of certain information where legally permissible.

Operational, transactional, legal, or security-related information may continue to be retained where necessary.

To make any such request, contact us using the details below.

13. Minors

This website is intended for use by individuals who are legally capable of entering into binding transactions. We do not knowingly collect personal information from minors. If you believe personal information has been submitted by or on behalf of a minor without appropriate authorisation, please contact us and we will take reasonable steps to address it.

14. Changes to this Policy

We may update this Privacy Policy at any time to reflect operational, legal, or technological changes. Updated versions will be posted on the website with the revised effective date. Continued use of the website after such changes constitutes acceptance of the updated policy.