Refund policy

Last updated: May 2026

Zinavraa garments are made in small quantities with care. Before placing an order, we encourage you to read the product description, check the size chart, and write to us at support@zinavraa.com if you have any questions about fit, fabric, or sizing. Getting it right before purchase is easier for everyone.

The Return Seal Tag

Every Zinavraa order is dispatched with a return seal — a small, closed plastic tag attached to the button or garment label. It is placed in a position that makes it noticeable or slightly uncomfortable if the garment is worn.

The seal must be intact and untampered for any exchange or return request to be considered. Once the seal is removed, the garment is no longer eligible. This exists to ensure that every customer receives a garment in genuinely unworn condition.

Exchange & Return Window

Requests must be raised within 3 days of delivery. We know this is a short window. It is intentional — our collections are produced in limited quantities and we need to move quickly to make exchanged stock available to others. If you receive your order and something is not right, do not wait.

To Be Eligible, the Product Must Be

— Unused, unworn, unwashed, and unaltered

— All original tags intact

— Original packaging intact

— Return seal tag intact and untampered

— Requested within 3 days of delivery

Each item is eligible for exchange or return only once.

Accepted Reasons for Exchange or Return

— Size issue

— Wrong product received

— Damaged product received

All requests are reviewed and approved after inspection by our team.

Tampered or Damaged Packaging on Arrival

If the outer packaging appears visibly damaged, tampered with, or broken on arrival, photograph the packaging before opening it. If the product inside is damaged as a direct result of transit mishandling, this will be considered under our damaged product process above. We are unable to process transit damage claims without documented photographic evidence of the packaging condition on arrival.

Not Accepted

— Signs of use, washing, perfume, stains, makeup, damage, or alteration after delivery

— Missing original tags, garment bag, or return seal tag

— Minor irregularities, thread variations, or embroidery unevenness from handcrafted production since these are characteristics, not defects

— Minor colour variation due to screen settings, lighting, or photography

— Fit or fabric not matching personal preference after the garment has been worn or the seal removed

— Requests raised after 3 days from delivery

— Products purchased during sale, promotional events, markdowns, or clearance

— all sale items are final sale

Zinavraa reserves the right to decline requests involving suspected misuse, repeated return behaviour, or policy abuse.

If a Returned Product Fails Inspection

Every returned product is inspected on receipt. If a returned item shows signs of use, washing, perfume, staining, makeup, alteration, or damage that was not present at the time of dispatch — or if the return seal tag has been removed or tampered with — the return will not be approved.

In such cases, the product will be sent back to you at your cost. The charges for both the original pickup and the return shipment will be debited to you before the product is dispatched back. No refund or exchange will be processed. We will notify you with the applicable shipping charges before proceeding.

We do not retain products that fail inspection. They come back to you.

How to Request an Exchange

Write to us at support@zinavraa.com within 3 days of delivery with your order number and the reason for the request. Include clear images of the product and packaging where relevant.

Once approved:

— Reverse pickup will be arranged where serviceable

— In some cases, you may be asked to self-ship to our Lucknow address

— The replacement item is dispatched only after the original is received, inspected, and passes quality check

Additional shipping charges may apply for repeated failed pickup attempts or incorrect address details.

Refunds

Refunds are processed only for approved return cases — not exchanges.

Once the returned product is received and passes inspection:

— Refunds are processed within 10 working days of approval

— Refunds are issued to the original payment method for prepaid orders

— COD convenience charges are non-refundable

Refund timelines may vary depending on your bank or payment provider. Refunds are not processed for products that fail inspection on receipt.

Damaged or Incorrect Product

If you receive a damaged or incorrect product, write to us within 3 days of delivery at support@zinavraa.com with:

— Clear images or a short video of the product

— An image of the packaging

— Your order details

We will review and resolve promptly.

International Orders

International orders are currently not eligible for exchange, return, or refund. If you have sizing or product questions before placing an international order, write to us first.

Order Cancellation

Orders can be cancelled within 24 hours of placement or before dispatch, whichever is earlier. Write to support@zinavraa.com to request cancellation. Orders already dispatched cannot be cancelled.