Returns, Exchange & Refund Policy

Last updated: September 2026

Zinavraa™ garments are made in small quantities with care. Before placing an order, we encourage you to read the product description, check the size chart, and review the product details carefully before purchase. Write to us at support@zinavraa.com if you have any questions about fit, fabric, or sizing. Getting it right before purchase is easier for everyone.

1. Order Cancellation

Orders can be cancelled through your Zinavraa account within 24 hours of placing the order. Once an order has been dispatched, it cannot be cancelled.

To cancel an order:
Login → My Orders → Select Order → Manage Order → Cancel Order

Select the cancellation reason and confirm your request.

For eligible prepaid cancellations, the applicable refund will be processed to the original payment method.

2. The Return Seal Tag

Every Zinavraa™ order is dispatched with a return seal. This is a small, closed plastic tag attached to the button or garment label. It is placed in a position that makes it noticeable or slightly uncomfortable if the garment is worn.

The return seal must remain intact and untampered for any return or exchange request to be eligible. Once the seal is removed or tampered with, the garment is no longer eligible for return or exchange.

This is intended to ensure that returned garments remain in genuinely unworn condition.

3. Return & Exchange Window

Return and exchange requests must be raised within 7 days of delivery. We know this is a short window. It is intentional: our collections are produced in limited quantities and we need to move quickly to make exchanged stock available to others. If you receive your order and something is not right, do not wait.

Each item is eligible for one return or exchange request only.

4. Eligibility for Return or Exchange

Return or exchange requests may be raised for:

• Size issue
• Wrong product received
• Damaged product received

To be eligible, the product must be:

• Unused, unworn, unwashed, and unaltered
• Have all original tags intact
• In its original packaging
• Have the return seal intact and untampered

All requests are subject to review and inspection by Zinavraa.

5. Products Not Eligible for Return or Exchange

Return or exchange requests will not be accepted in the following cases:

• Signs of use, washing, perfume, stains, makeup, damage, or alteration after delivery
• Missing original tags, garment bag, or return seal
• Return seal removed or tampered with
• Minor irregularities, thread variations, or embroidery unevenness arising from hand embroidery, since these are characteristics, not defects
• Minor colour variations caused by screen settings, lighting, or photography
• Fit or fabric preference after the garment has been worn or the return seal has been removed
• Requests raised after 7 days from delivery
• Products purchased during sale, promotional events, markdowns, or clearance

All sale and clearance items are final sale.

Zinavraa™ reserves the right to decline requests involving suspected misuse, repeated return behaviour, or policy abuse.

6. Damaged or Incorrect Product

If you receive a damaged or incorrect product, please raise the request within 7 days of delivery, following the steps in Section 7.

You may be required to provide:

• Clear images and a short video of the product
• Images of the packaging
• Order details

If the outer packaging appears visibly damaged, tampered with, or broken at the time of delivery, we recommend photographing the packaging before opening it. If the product inside is damaged as a direct result of transit mishandling, this will be considered under our damaged product process.

We are unable to process transit damage claims without documented photographic evidence of the packaging condition on arrival.

We will review and resolve promptly.

7. How to Raise a Return or Exchange Request

All return and exchange requests must be raised through your Zinavraa account.

Step 1: Login
Log in to your Zinavraa account using the mobile number or email address associated with your order.

Step 2: Go to My Orders
Navigate to My Account → My Orders. Select the order containing the product you wish to return or exchange.

Step 3: Manage Your Order
Click Manage Order → Return / Exchange. Select the product and choose the applicable reason for your request.

Step 4: Provide Details
Provide the requested information and upload photographs and videos wherever required.

Step 5: Submit Request
Submit your request through the portal. Your request will be reviewed against the Zinavraa Return & Exchange Policy.

8. Once Your Return or Exchange Is Approved

• A home pickup will be arranged through our logistics partner.
• For exchanges, the replacement product will be dispatched only after the original product is received, inspected, and passes a quality check.

Additional shipping charges may apply for repeated failed pickup attempts or incorrect/incomplete address details.

9. Return Inspection

Every returned product is inspected after receipt.

If the product shows signs of any of the following, the return or exchange may be rejected:

• Use
• Washing
• Perfume
• Staining or makeup
• Alteration
• Damage that was not present at dispatch
• Removed or tampered return seal

If a returned product fails inspection:

• No refund or exchange will be processed.
• The product will be sent back to the customer.
• The charges for both the original pickup and the return shipment will be debited to you before the product is dispatched back.
• We will notify you of the applicable shipping charges before proceeding.

Zinavraa does not retain products that fail inspection. They come back to you.

10. Refunds

Refunds are processed only for approved return requests. Refunds are not applicable to exchanges.

Once the returned product is received and successfully passes inspection:

• Refunds are processed within max 10 working days of approval.
• Prepaid order refunds are issued to the original payment method.
• COD convenience charges are non-refundable.

Actual crediting time may vary depending on the bank or payment provider.

11. International Orders

International orders are currently not eligible for exchange, return, or refund.

Customers placing international orders are encouraged to contact Zinavraa before purchase if they have questions regarding sizing, product details, or fit.

12. Request Status & Support

Customers can view the status of their return, exchange, cancellation, and refund requests through:
Login → My Orders → Manage Order

If you are unable to raise or manage a request through your account, you can contact:

Email: support@zinavraa.com
WhatsApp: +91 91941 07426
Support Hours: Monday–Friday, 9:30 AM–5:30 PM IST

Zinavraa will assist with requests that cannot be completed through the self-service order management system.