Shipping policy

Last updated: September 2026

Zinavraa™ ships across India. Every order is dispatched from Lucknow the same city where the garments are made.

Domestic Shipping India

We ship to most serviceable pincodes within India through our logistics partners. If your pincode is not serviceable at checkout, write to us at support@zinavraa.com before placing your order and we will advise on the best option.

Order Processing

Orders are processed Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays are processed on the next working day.

You can cancel your order free of charge from your account within 24 hours of placing it. Once an order is dispatched, it cannot be cancelled and the delivery address cannot be changed. 

Dispatch

Orders are dispatched within 2 working days of the order, subject to dispatch readiness. The first 24 hours are the cancellation window, and the order is packed and prepared for dispatch in the next 24 hours. Pickups happen Monday to Friday only; there are no pickups on Saturday and Sunday.

Delivery

Once dispatched, orders are usually delivered within 5 working days, subject to the courier partner and your location. Remote or difficult-to-service areas may take longer. Tracking details are shared once your order is dispatched please allow up to 24 hours for tracking to reflect on the courier portal.

Shipping Charges

Shipping is free on orders of ₹1,900 and above within India. A shipping charge of ₹300 (inclusive of GST) applies to orders below ₹1,900.

A COD fee of ₹200 (inclusive of GST) applies to all Cash on Delivery orders, in addition to any shipping charge. The GST included in the shipping charge and the COD fee is at the same rate as the highest-value product in the order, and is shown separately on the invoice.

What You Will Receive

After placing your order: an order confirmation by email or message. After dispatch: a dispatch confirmation with tracking details, and a WhatsApp update.

Orders are shipped via logistics partners integrated.

Accuracy of Delivery Information

Please ensure your shipping address and contact number are correct at checkout. Zinavraa™ is not responsible for delays or failed deliveries resulting from incomplete or incorrect information. Additional shipping charges may apply if a shipment is returned due to an incorrect address, customer unavailability, or repeated failed delivery attempts.

Pre-Order Items

Certain styles may be available on pre-order. Estimated dispatch timelines for pre-order items will be stated on the product page. If your order contains both ready-to-ship and pre-order items, they may be shipped together once all items are ready. Place separate orders if you would like ready-to-ship items delivered sooner.

International Orders

International shipping may be available for select regions. Write to us at support@zinavraa.com before placing an international order. Please note that customs duties, taxes, or import charges applicable in your country are to be borne by you. Delivery charges for international orders are additional.

Delays

We aim to dispatch and deliver within the timelines above. Occasional delays may occur due to courier disruptions, weather, public holidays, regional restrictions, or circumstances outside our control. We will keep you informed where possible.

Order Cancellation

You can cancel an order from your account within 24 hours of placing it (Login → My Orders → Manage Order → Cancel Order). Orders cannot be cancelled once dispatched.

Change of Delivery Address

You can change your delivery address from your account before the order is dispatched. The address cannot be changed after dispatch.

Need Help?

Email: support@zinavraa.com

Whatsapp Number: +91 91941 07426